July 29, 2011

Messing with time

Diamantini & Domeniconi is well known for a very unique selection of clocks and we actually have one of their Cuckoo Clocks in our home. Their OnTime version makes sure that you are on time with a slight kink in the minute hand and you no longer have to move the clock forward.

Via: Core77

July 21, 2011

Don't hold back, tell us how you really feel.

The Alamo Drafthouse is a movie theater chain with 11 locations in Texas and one in Virginia. At one of the Austin, TX locations a customer apparently got very miffed after getting kicked out for cell phone activity during a movie, and her angry and uncensored message is now a fun little ad for Alamo Drafthouse and has gotten over 2.5 million hits on youtube. Don't hold back, tell us how you really feel.

July 18, 2011

Coop - for daily freshness

Fresh is great - especially when it comes to fish products and what could be better than same day catches. Coop, a super market chain in Switzerland shows you how fresh their stuff is in a very cute ad.

July 15, 2011

Sun Smart

Too much of a good thing is still too much and that is especially true of the sun. Sun Smart in Australia is reminding people with a creative billboard campaign that cutting out the sun exposure is easier than cutting out a skin cancer. Reach inside the "cancer cutout" and help yourself to some free SPF 30 sunscreen. Very clever.

Via: Creative Criminals

July 13, 2011

Very prickly stuff

Forest fires are quite a problem in many regions and impact not only humans, as much as many of us are only concerned about that. This very nicely done Saatchi $ Saatchi Capetown ad addresses the prickly issue in a striking manner - so to speak.

Via: Copyranter

July 11, 2011

A Time Warner Cable customer service saga

We all understand that things sometime break or don't work, but a fix for a problem needs to be found in a reasonable time. So here is a rough timeline of a very unfortunate customer service interaction with Time Warner Cable.

On Friday July 8th at around 8:30am the cable TV decided to stop working just as the Tour de France coverage on Versus had started to begin. At first we thought it was the HD Versus channel only, but it quickly turned out that there was a mayor problem and pretty much all channels weren't working.

Since we only had the TV running in the background it wasn't a huge priority, after all work needed to get done. But when it still did not work at 9:38 am we called Time Warner at 1-866-874-2389 and a friendly automated voice recommended a quick box reboot. We followed the instructions, but nothing changed and it still did not work.

We called back at 9:45am and this time we got blocked by an automated voice telling us that "Time Warner Cable is aware of the problem and we are working on it" and that was the end of that phone call.

Made a annoyed comment on Twitter at 9:51am and 4 minutes later I got this response from Time Warner Twitter "help desk."

Wow, pleasantly surprised to see a presence of TWC on Twitter. Now there is a glimmer of hope, but the TDF race coverage is over in less than 2 hours. Now a bit back and forth and it appears we are moving along:

But after that utter silence. Nothing via Twitter and no other update so at 2pm I tweeted @TWCableHelp "Cable still not working almost 6 hours later" and the response was "I am emailing local support for an update. ^PS."

After that more silence so I called the 1-866 number again around 5:30pm and was then told "Yes there is a problem but it should be fixed in about 2 hours at the latest."

Move forward to Sunday, July 10th in the evening and the Time Warner Cable setup is still not working. Another Tweet about it brings up another person from @TWCableHelpbut pretty much with the same apologetic tweet. Back and forth and DM account info again and it feels we are back at Square 1.

Meanwhile we find out our neighbor has issues with Time Warner Cable because she posted about it on Facebook, but I guess their is no help desk on Facebook for disgruntled TWC customers s our neighbor only gets moral support from friends. But we now know it isn't just us.

Phone call again on Monday morning July 11th at 10am and after explaining the whole situation again (shouldn't all that previous interaction be tracked in some way?) we are now told to bring in the cable box to one of the stores because "the box is faulty and does not communicate." When I mention my neighbor next door also has a problem and I have a hard time believing that both boxes happen to break at the same time, I get a response along those lines. " There is a problem too in the region that I see but we can't tell you how long it will take, but it is best that you meanwhile exchange the box."

That doesn't sound like a solution or help but a guessing game and I can do some great guessing without calling other folks. Also, why is TWC not coming by here to replace the "faulty" box? Why do I have to travel to see them? It isn't our fault.

"Well the fist time someone can see you is on Thursday."


So the moral of the story here is don't get fired up about "working" a Twitter for your brand when you really aren't solving / fixing anything. Use that energy elsewhere where it is needed more.

Or in the case of Time Warner Cable just send that Twitter dude over to our house with a new cable box today, this we he / they are at least somewhat useful.

July 08, 2011

Race that Mark Cavendish

With the 2011 Tour de France in full swing, Oakley allows you to race Mark Cavendish, currently the fastest man on two wheels. Cavendish recently recorded his 16th stage win at the event and we expect him to win a few more this year, but thanks to Oakley you get to get to swing your legs over a Specialized, wear some Oakleys and compete against the HTC-Highroad Pro with a nice connection to facebook and twitter. Very nicely done.

Here Cavendish shows that he picked Herbert Krabel for the challenge.

Customized race gear to look smooth

Even the bike comes with a name tag (and an Oakley logo)

July 06, 2011

Driving art

It isn't car week on the Guerrilla Communication blog but we just happen to like / stumble upon a few nice car ads this week. VW Canada shows us that headlights and taillights of the 2012 Jetta can be quite useful in displaying the Volkswagen logo. Driving can be beautiful indeed.

Don't try to do that at home or anywhere else, especially not in our neighborhood.

July 04, 2011

Cadillac Shield

Cadillac Shield isn't a new high-end car model, but a comprehensive package of owner benefits offered by Cadillac. We though mostly like this very nice ad they have been running on Versus during the Tour de France coverage. Go let it rip kid.

A very determined kid

July 01, 2011

Listen to the snail

Animals and kids are considered fail safe for advertising but is that also true for a snail? Sequoia eco super markets seemingly think so and a very cute snail tells you all you need to know.

Aaah, so cute.